Current Box Office Hours
Our patron services team is here to help you with any questions or concerns you may have regarding tickets for upcoming performances, rescheduled dates and changes of venue.
The Gogue Center box office offers in-person service during select box office hours. Appointments are not required. The patron services team will be available to assist patrons by telephone and email during all other regular box office hours.
10 a.m. to 5 p.m.
1–4 p.m. (in-person service)
You can reach us by telephone at 334.844.TIXS (8497) or via email at email@example.com.
Spring 2021 Performances
In an effort to protect the health and safety of our patrons, artists, staff, volunteers and vendors, the Gogue Center will present the following Spring 2021 live, in-person performances outdoors at the Amphitheatre at the City of Auburn Lawn and Porch:
Zakir Hussain & Masters of Percussion
Sunday, April 18
Jazz at Lincoln Center Septet
with Wynton Marsalis
Wednesday, April 21
Jazz at Lincoln Center Septet
with Wynton Marsalis
Thursday, April 22
Dover Quartet with Bridget Kibbey, harp
Friday, May 7
The Legendary Count Basie Orchestra
Directed by Scotty Barnhart
Thursday, May 13
Chamber Music Society of Lincoln Center
Monday, June 7
Due to reduced seating capacity in the venue, tickets for these performances are no longer available.
Updated digital tickets for these performances will be distributed to patrons via email. Patrons can download tickets to Apple Wallet or Google Pay Wallet. A print-at-home ticket option will also be available.
As the performance venue has changed, printed paper tickets previously provided by the Gogue Center for these performances are no longer valid. These tickets may be discarded.
Patrons may find a list of their upcoming events and tickets on their patron account page at goguecentertickets.auburn.edu.
Spring 2021 Performances
The policies, protocols and procedures outlined below are effective beginning Tuesday, March 30, 2021, and will remain in effect until further notice. Policies are subject to change and will be amended as needed and/or in response to university, local, state and federal health guidelines. These policies affect only the Spring 2021 performances announced on Tuesday, March 30, 2021. Additional restrictions and limitations may apply to add-on performances announced after this date.
Please visit our Spring 2021 FAQ page for more information and details, and be sure to monitor our website and social media for additional updates.
Children under three years of age will not be admitted to performances held in the amphitheatre. Children must be able to sit quietly in their own seats throughout the performance. Those unable to do so, along with the adult(s) accompanying them, may be asked by staff, volunteers or security to leave the venue. Under no circumstances may children be left unattended or allowed to leave their pod without an adult. All patrons, regardless of age, must have their own individual ticket for performances.
Clear Bag Policy
Like many entertainment venues, the Gogue Center adheres to a clear bag policy in an effort to provide patrons, artists, staff, volunteers and vendors with a safe and secure environment. Our clear bag policy follows the guidelines established by Auburn University for gamedays at Jordan-Hare Stadium.
Bags must be clear plastic and not exceed 12″ x 6″ x 12″. One-gallon clear resealable plastic storage bags and small clutch purses not exceeding 6.5″ x 4.5″ are permitted.
Prohibited bags include:
Cases (camera, binocular, etc.)
Mesh or straw bags
Printed pattern plastic bags
Purses (larger than 6.5″ x 4.5″)
Reusable grocery totes
Tinted plastic bag
To expedite entry into the amphitheatre, patrons are encouraged to bring as few items as needed into the venue, to leave all bags at home, or to stow them securely in their vehicle before arriving at the entry gate.
Medically necessary items may be brought into the amphitheatre pending proper screening by security personnel.
All bags are subject to search.
Concessions will be available for Spring 2021 performances. All food and beverage items, however, must be pre-ordered online. Food and beverage offerings will be announced 72 hours prior to each performance. Patrons must place concessions orders by 4 p.m. on the day of a performance. Designated concessions pickup locations within the amphitheatre will be identified with on-site signage. All concessions transactions will be contactless and cashless.
No concessions will be sold during or after a performance.
No outside food or beverages will be permitted in the amphitheatre.
Face coverings are required in accordance with Auburn University policy and in light of the latest CDC guidance. Face coverings may also be required during performances at the request of the artist.
When required, face coverings must be worn by all patrons, staff, volunteers and vendors regardless of vaccination status. Masks must cover both the nose and mouth and be worn at all times.
This policy will be amended as needed in response to university, local, state and federal health guidelines. Patrons will be alerted to event-specific health and safety protocols in advance of each performance. On-site signage will also provide additional guidance.
For more information on the Auburn’s face covering policy, CLICK HERE.
For more information on the CDC’s face covering recommendations, CLICK HERE.
All Spring 2021 performances will take place rain or shine. In the event of severe weather, the Gogue Center will adhere to the lightning policy established by the SEC. Inclement weather for any performance is not cause for a refund. A performance that has begun, but is shortened due to severe weather conditions, is not cause for a full or partial refund.
When severe weather conditions exist in close proximity, the Gogue Center may choose to delay or hold a performance. If a weather-related delay is needed before a performance begins, we will make every effort to communicate updates and schedule changes as promptly and as far in advance of the performance start time as possible. In the event of severe weather during a performance, delays and holds will be announced from the amphitheatre stage via the Gogue Center’s public address system.
Patrons are advised to monitor the Gogue Center’s website, email correspondence, social media and text alert systems for weather-related news and updates.
Raincoats, ponchos and personal umbrellas are permitted within the amphitheatre. Tents, canopies, oversized umbrellas and other view-obstructing fixtures are prohibited.
Parking will be available to patrons in the paved Gogue Center parking lot on Woodfield Drive. Additional parking will be available in the hayfield lot located at the corner of Woodfield and South Donahue drives. Designated drop-off and pickup points within the arrival plaza will be identified with signage.
Valet parking services are not available for outdoor performances. Sponsors who received valet parking benefits as part of an annual sponsorship package will be able to utilize valet parking benefits at a later date for a performance in the Woltosz Theatre.
Accessible, ADA-compliant parking is available in the paved Gogue Center parking lot. A state-issued disabled license plate or placard is required.
Pets are not permitted. Trained service animals or service animals in training with identifiable vests will be allowed. Service animals must remain on a leash or in a harness at all times.
Refunds, Exchanges and Credits
For performances that have been postponed or rescheduled due to COVID-19 or have had a change of venue, patrons may request a full refund up to one month prior to the rescheduled performance date.* Once the refund request deadline has passed, tickets will no longer be refundable. Patrons may request to exchange tickets for another season performance or request that a credit for the value of their tickets be held on their patron account to be applied to a future season performance. This policy applies only to postponed or rescheduled season performances presented by the Gogue Center. Additional restrictions and limitations may apply to add-on performances and those presented by outside organizations. Tickets for a performance are ineligible for refund, exchange or credit after the performance has begun.
Patrons will be notified and reminded of all refund request deadlines in forthcoming communications provided by the Gogue Center. To ensure timely delivery of email correspondence to your inbox, please add firstname.lastname@example.org and email@example.com to your address book and safe sender list.
*For Spring 2021 performances, refund request deadlines may occur less than one month from the rescheduled performance date.
Patrons will have access to the Gogue Center’s outdoor public restrooms during all performances. Additional portable toilets will also be available. All restrooms will be monitored to maintain COVID-19 standards for airflow, pressurization and exhaust. Restroom attendants, specifically trained in COVID-19 safety protocols, will monitor and control the flow of people in and out of the facilities. The Gogue Center will also use enhanced cleaning protocols in accordance with all standard COVID-19 recommendations.
The Gogue Center’s outdoor public restrooms are accessible and ADA-compliant.
Seating at the Amphitheatre at the City of Auburn Lawn and Porch will be physically distanced for all Spring 2021 performances. For each outdoor performance, patrons will have access to pre-defined, appropriately spaced seating areas, or pods. Pods will be available to patrons in two sizes: 10’x10’, which can accommodate up to four patrons from the same household/party; and 6’x6’, which can accommodate up to two patrons from the same household/party. Patrons may not combine households into a single pod or share items between pods.
Each pod will be furnished with chairs. No outside chairs, seats or stools of any kind will be permitted within the amphitheatre. Tents, canopies, large umbrellas and other view-obstructing fixtures are prohibited.
To reduce congestion in the arrival plaza, and to maximize space for physical distancing, admission into the amphitheatre will be staggered. Patrons will be assigned an admission time based on the price zone of their original ticket.
Assigned arrival times for all Spring 2021 performances are as follows:
Patrons will not be assigned to pods or individual seats for Spring 2021 performances. Patrons may choose to sit in any available pod. Staff and volunteers will be on hand to assist patrons in locating a pod.
Accessible, ADA-compliant seating for patrons with mobility concerns will be reserved and available in the amphitheatre.
Once seated, patrons must stay within their pods. Patrons may only leave their pods to retrieve pre-ordered concessions, to visit the restroom, or to exit the venue.
Re-entry into the amphitheatre is prohibited. Patrons will not be allowed to exit and return to the venue.
Stay At Home Guidelines
Patrons, staff, volunteers and vendors are not to attend any performances if:
They feel ill or are exhibiting any of the following COVID-19 symptoms: chills or fever; congestion or runny nose; cough; fatigue; headache; muscle pain; nausea, vomiting or diarrhea; shortness of breath or difficulty breathing; sore throat; or sudden loss of taste or smell.
They have been in close contact with an individual diagnosed with COVID-19 or exhibiting COVID-19 symptoms within the past 14 days.
They have been directed to self-isolate or quarantine by a health care provider or public health official.
They are awaiting the results of a COVID-19 test.
An important part of Auburn University’s strategy for a safe and healthy campus, GuideSafe™ Healthcheck is a COVID-19 self-screening tool that prompts users to answer a series of questions regarding symptoms and exposure to the virus. Students, faculty and staff are required to complete the GuideSafe™ Healthcheck daily before coming to campus.
Subscribers (including season, series and Create Your Own subscription holders) who receive a refund, exchange or credit for a postponed or rescheduled performance will in no way forfeit or lose their priority access to subscriptions, tickets or seat selection in future seasons.
Vacated seats associated with refunded, exchanged or credited tickets may be made available to the general public. Tickets for these seats, however, will be made available on a one-time, per-performance basis only. Purchase or acquisition of tickets to these seats does not constitute a subscription.
Subscribers will be given access to their vacated seats at their current level of priority and will be granted first right of refusal on seats held within their subscription package in the upcoming season.
Patrons who cannot or wish not to attend a postponed or rescheduled performance may also opt to return tickets to the Gogue Center in lieu of a refund, exchange or credit. Tickets may be returned in the form of a ticket gift or, in some instances, as a cash donation. The box office maintains a donated ticket waitlist for students so that they can attend performances at no cost. Purchased tickets valued at $500 or more may be returned to the Gogue Center as a cash donation. Purchased tickets may be from a single performance or from multiple performances. A minimum purchase value of $500 is required to return the tickets as a cash donation. Tickets returned as ticket gifts or as donations will be redistributed at the discretion of the Gogue Center.
Updated digital tickets for Spring 2021 performances will be distributed to patrons via email beginning Tuesday, April 6, 2021. Patrons can download tickets to Apple Wallet (iPhone) or Google Pay Wallet (Android). A print-at-home ticket option will also be available. Tickets will be scanned upon admittance into the amphitheatre.
All Spring 2021 performances are sold out; no additional tickets for these performances will be made available for purchase.
As the performance venue has changed, printed paper tickets previously provided by the Gogue Center for Spring 2021 performances are no longer valid. These tickets may be discarded.
All Spring 2021 performances at the Gogue Center will be presented outdoors at the Amphitheatre at the City of Auburn Lawn and Porch. The venue is located at southern end of the Gogue Center campus at 910 South College Street in Auburn, Alabama. For all Spring 2019 performances, patrons will enter the amphitheatre through the entry gates located in front of the building.
Other Auburn University Policies
In order to maintain a safe and healthy environment for our patrons, artists, staff, volunteers and vendors, the Gogue Center adheres to the following Auburn University policies:
Dangerous Weapons and Firearms Policy
The possession or use of any dangerous or potentially dangerous weapons or instruments at any time is strictly prohibited.
Drug-Free Campus and Workplace Policy
The unlawful manufacturing, distribution, dispensation, possession, or use of illicit drugs or alcohol by students, employees and guests at any time is strictly prohibited.
Smoke-Free Campus Policy
The use of tobacco products—including cigarettes, e-cigarettes, pipes, smokeless tobacco, vaporizers, and any other smoking or “vaping” device—at any time is strictly prohibited.