Current Box Office Hours
Our patron services team is here to help you with any questions or concerns you may have regarding tickets for upcoming performances, rescheduled dates and changes of venue.
The Gogue Center box office offers in-person service during select box office hours. Appointments are not required. The patron services team will be available to assist patrons by telephone and email during all other regular box office hours.
10 a.m. to 5 p.m.
1–4 p.m. (in-person service)
You can reach us by telephone at 334.844.TIXS (8497) or via email at email@example.com.
Spring 2022 Performances
Children under three years of age will not be admitted to performances held either indoors or in the amphitheatre. Children must be able to sit quietly in their own seats throughout the performance. Those unable to do so, along with the adult(s) accompanying them, may be asked by staff, volunteers or security to leave the venue. Under no circumstances may children be left unattended. All patrons, regardless of age, must have their own individual ticket for performances.
Clear Bag Policy
Like many entertainment venues, the Gogue Center adheres to a clear bag policy in an effort to provide patrons, artists, staff, volunteers and vendors with a safe and secure environment. Our clear bag policy follows the guidelines established by Auburn University for game days at Jordan-Hare Stadium.
Bags must be clear plastic and not exceed 12″ x 6″ x 12″. One-gallon clear resealable plastic storage bags and small clutch purses not exceeding 6.5″ x 4.5″ are permitted.
Prohibited bags include:
Cases (camera, binocular, etc.)
Mesh or straw bags
Printed pattern plastic bags
Purses (larger than 6.5″ x 4.5″)
Reusable grocery totes
Tinted plastic bags
To expedite entry into the venue, patrons are encouraged to bring as few items as needed, to leave all bags at home, or to stow them securely in their vehicle before arriving at the venue entrance.
Medically necessary items may be brought into either venue pending proper screening by security personnel.
All bags are subject to search.
Concessions will be available for all Spring 2022 performances. Food and beverage offerings will be announced 72 hours prior to each performance and can be pre-ordered online. For amphitheatre performances, designated concessions pick-up locations will be identified with on-site signage. All concessions transactions will be contactless and cashless.
In general, outside food or beverages will not be permitted.
Patrons are PERMITTED to bring one (1) factory-sealed bottle of water per person. Patrons will be asked to discard any other outside food or beverage items before entering the venue.
CLICK HERE to pre-order concessions for available upcoming performances.
Any Spring 2022 performances presented in the amphitheatre will take place rain or shine. In the event of severe weather, the Gogue Center will adhere to the lightning policy established by the SEC. Inclement weather for any performance is not cause for a refund. A performance that has begun, but is shortened due to severe weather conditions, is not cause for a full or partial refund.
When severe weather conditions exist in close proximity, the Gogue Center may choose to delay or hold a performance. If a weather-related delay is needed before a performance begins, we will make every effort to communicate updates and schedule changes as promptly and as far in advance of the performance start time as possible. In the event of severe weather during a performance, delays and holds will be announced from the amphitheatre stage via the Gogue Center’s public address system.
Patrons are advised to monitor the Gogue Center’s website, email correspondence, social media and text alert systems for weather-related news and updates.
Raincoats, ponchos and personal umbrellas are permitted within the amphitheatre. Tents, canopies, oversized umbrellas and other view-obstructing fixtures are prohibited.
Parking will be available to patrons in the paved Gogue Center parking lot on Woodfield Drive. Additional parking will be available in the hayfield lot located at the corner of Woodfield and South Donahue drives. Designated drop-off and pickup points within the arrival plaza will be identified with signage.
Valet parking services are not available for amphitheatre performances. Sponsors who received valet parking benefits as part of an annual sponsorship package will be able to utilize valet parking benefits at a later date for a performance in the Woltosz Theatre.
Accessible, ADA-compliant parking is available in the paved Gogue Center parking lot. A state-issued disabled license plate or placard is required.
Pets are not permitted. Trained service animals or service animals in training with identifiable vests will be allowed. Service animals must remain on a leash or in a harness at all times.
Refunds, Exchanges and Credits
For performances that have been postponed or rescheduled due to COVID-19 or have had a change of venue, patrons may request a full refund up to one month prior to the rescheduled performance date.* Once the refund request deadline has passed, tickets will no longer be refundable. Patrons may request to exchange tickets for another season performance or request that a credit for the value of their tickets be held on their patron account to be applied to a future season performance. This policy applies only to postponed or rescheduled season performances presented by the Gogue Center. Additional restrictions and limitations may apply to add-on performances and those presented by outside organizations. Tickets for a performance are ineligible for refund, exchange or credit after the performance has begun.
Patrons will be notified and reminded of all refund request deadlines in forthcoming communications provided by the Gogue Center. To ensure timely delivery of email correspondence to your inbox, please add firstname.lastname@example.org and email@example.com to your address book and safe sender list.
For all amphitheatre performances, patrons will have access to the Gogue Center’s outdoor public restrooms. Additional portable toilets will also be available. All restrooms will be monitored to maintain COVID-19 standards for airflow, pressurization and exhaust. Restroom attendants, specifically trained in COVID-19 safety protocols, will monitor and control the flow of people in and out of the facilities. The Gogue Center will also use enhanced cleaning protocols in accordance with all standard COVID-19 recommendations.
The Gogue Center’s outdoor public restrooms are accessible and ADA-compliant.
Seating within the amphitheatre is divided into two sections: reserved lawn seating (located in the area with chairs nearest to the stage) and general admission lawn seating. Reserved seats are numbered and assigned. Ushers will be available to assist you in locating your seat.
Note that chairs are provided only for patrons with reserved lawn seating. Patrons with general admission lawn seating must bring their own chairs to the performance, if they wish.
Both reserved and general admission patrons are also permitted to bring soft seat cushions and/or blankets to the amphitheatre for the performance.
The Amphitheatre at the City of Auburn Lawn and Porch is an open-air venue. No seating areas are covered.
Tents, canopies, large umbrellas and other view-obstructing fixtures are prohibited.
Accessible, ADA-compliant seating for patrons with mobility concerns will be reserved and available in the amphitheatre.
Re-entry into the amphitheatre is prohibited. Patrons will not be allowed to exit and return to the venue.
Subscribers (including season, series and Create Your Own subscription holders) who receive a refund, exchange or credit for a postponed or rescheduled performance will in no way forfeit or lose their priority access to subscriptions, tickets or seat selection in future seasons.
Vacated seats associated with refunded, exchanged or credited tickets may be made available to the general public. Tickets for these seats, however, will be made available on a one-time, per-performance basis only. Purchase or acquisition of tickets to these seats does not constitute a subscription.
Subscribers will be given access to their vacated seats at their current level of priority and will be granted first right of refusal on seats held within their subscription package in the upcoming season.
Patrons who cannot or wish not to attend a postponed or rescheduled performance may also opt to return tickets to the Gogue Center in lieu of a refund, exchange or credit. Tickets may be returned in the form of a ticket gift or, in some instances, as a cash donation. The box office maintains a donated ticket waitlist for students so that they can attend performances at no cost. Purchased tickets valued at $500 or more may be returned to the Gogue Center as a cash donation. Purchased tickets may be from a single performance or from multiple performances. A minimum purchase value of $500 is required to return the tickets as a cash donation. Tickets returned as ticket gifts or as donations will be redistributed at the discretion of the Gogue Center.
Updated digital tickets for Spring 2022 performances will be distributed to patrons via email. Patrons can download tickets to Apple Wallet (iPhone) or Google Pay Wallet (Android). A print-at-home ticket option will also be available. Tickets will be scanned upon admittance.
Other Auburn University Policies
In order to maintain a safe and healthy environment for our patrons, artists, staff, volunteers and vendors, the Gogue Center adheres to the following Auburn University policies:
Dangerous Weapons and Firearms Policy
The possession or use of any dangerous or potentially dangerous weapons or instruments at any time is strictly prohibited.
Drug-Free Campus and Workplace Policy
The unlawful manufacturing, distribution, dispensation, possession, or use of illicit drugs or alcohol by students, employees and guests at any time is strictly prohibited.
Smoke-Free Campus Policy
The use of tobacco products—including cigarettes, e-cigarettes, pipes, smokeless tobacco, vaporizers, and any other smoking or “vaping” device—at any time is strictly prohibited.
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